Return & Exchange
Returning an Item :
All the rugs purchased online can be return within seven business days of receiving . After seven days, the sale is final. Any product you return must be in the same condition as you received it and in the original packaging. Please keep the receipt.
All returns have to be authorized first before shipping. Please contact us at +1 (508)651-3500 before returning your item.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you with the status of the return after we inspect the item.
If you return a rug, we will refund your money less the cost of shipping both ways. We do not add handling charges to the shipping cost.
Damaged Items :
Because we make sure your rug is packaged well ,damages incurred during shipping are extremely rare, but in the rare case we will follow up with damage process. Please contact us at +1-(508)-651-3500